Privacy Policy (“AllergyHero”, “we“, “our“, “us“) is an online service and mobile app that provides users (“you“) with recommendations for restaurants, cafes, take away establishments, travel, food products and lots more. Our website, mobile properties, and related applications (collectively, our “Website“) are part of the Anaphylaxis Network Australia®, which is owned and operated by the charitable organization Anaphylaxis Network Australia.

By accessing our Website and/or app and using our services, you acknowledge that you have understood this Privacy Policy and the information collection and handling practices described within.

This Privacy Policy was last updated on April 17, 2016. We may change this Privacy Policy so please revisit regularly to keep informed of any updates.

This Privacy Policy describes our policy and practices regarding our collection, use and disclosure of information about you. We understand that providing information, especially medical information, online involves a great deal of trust on your part. We take this trust very seriously, and make it a priority to maintain security and confidentiality of your personal information.

What information we collect from you

Personal Information
We store information that you enter on our Website or give us in any other way (“personal information“). Personal information includes information you provide us such as your first and surname, contact numbers, postal and email addresses, user name and password, and billing information (such as your credit card number, cardholder name, and card expiration date). We may also request information about your allergy history and experiences.

You can choose not to provide this personal information to us, but in general some information about you is required in order for you to receive relevant offerings from Anaphylaxis Network Australia and its partners and enjoy other benefits of being a registered supporter of our charity. For example, only registered supporters are able to post allergy stories, participate in discussion forums, email Anaphylaxis Network Australia content to themselves and others, access members-only newsletters, and enter surveys, contests. In addition, some information is also required in order for you to ask us a question or initiate other transactions on our site.

Other information we may choose to collect may also include details such as your IP address, information identifying your device, and website browsing history to the extent that information is about you.

Information About Others.
You will have the opportunity to provide contact and allergy-related information for other people through our Website. If you make a post about someone else i.e. a child, we assume you are providing consent for us to have access to this information.

Information from Other Sources.
We also may periodically obtain information about you from affiliated entities, business partners and other independent third-party sources and add it to other information about you. For example, if you visit Anaphylaxis Network Australia by “clicking through” from a site operated by one of our business partners, and you have registered with that partner, then information about you that you have provided to that partner may be shared with us, such as contact information and demographic information. As another example, if you access third party services, such as social media services, through our Website or before coming to our Website, we may collect information such as your user name, password, and other information made available to us through those services. We will work with our existing partners and potential future partners to improve and personalize your use of our Website in accordance with the practices outlined in this Privacy Policy.

Automatic Collection of Information.
We automatically collect some information from your computer or Device when you visit Anaphylaxis Network Australia. For example, we will collect session data, including your IP address, Web browser software, and referring website. We also may collect information about your online activity, such as content viewed, pages visited, and searches and/or reservations facilitated or made. One of our goals in collecting this automatic information is to help us understand the interests and preferences of our users and customize your user experience.

Location Information and Other Information from Devices.
When you use an Application on a Device, we will collect and use information about you in generally similar ways and for similar purposes as when you use the Anaphylaxis Network Australia website. In addition, we may collect information about your location if you have instructed your Device to send such information to the Application via the privacy settings on that Device, or if you have uploaded photos tagged with location information. We may use the location information collected from your Device or photos to enhance your use of the Application by providing you with relevant content and contextual advertising. For example, we may use your location to show you reviews of hotels or restaurants near you when you are traveling. You can change the privacy settings of your Device at any time, in order to turn off the functionality to share location information with the Application and/or the functionality to tag your photos with location information. Please note that turning off location sharing may affect certain features of our App. If you have any queries about the privacy settings of your Device, we suggest you contact the manufacturer of your Device or your mobile service provider for help.

Cookies and Other Web Technologies.
Cookies. Cookies, including local shared objects, are small pieces of information that are stored by your browser on your computer’s hard drive. They work by assigning to your computer a unique number that has no meaning outside of the ANA site. Cookies do not generally contain any Personal Information. Most Web browsers automatically accept cookies, but you can usually configure your browser to prevent this. Not accepting cookies may make certain features of the ANA and ALLERGYHERO site unavailable to you.

We uses cookies for the following general purposes:

  • to track your preferences, such as the address or local zip code you enter;
  • to access your information when you sign in so we can provide you with your personalized content;
  • to display the most appropriate advertisements, based on your interests and activity on our Services; and
  • to help us improve the Services by analyzing and estimating our traffic and use of features on the Services.

We may also use “pixel tags,” which are small graphic files that allow us to monitor the use of the Services. A pixel tag can collect information such as the IP address of the computer that downloaded the page on which the tag appears; the URL of the page on which the tag appears; the time (and length of time) the page containing the tag was viewed; the type of browser that retrieved the tag; and the identification number of any cookie previously placed by that server on your computer.

We may use pixel tags, provided either by us or by our third-party advertisers and ad networks, to collect information about your visit-including the pages you view, the links you click, and other actions taken in connection with our Services-and use them in combination with our cookies to provide offers and information of interest to you.

We also may allow certain analytic services and providers of applications used on the Services (e.g., sharing buttons) to collect Non-Personal Information by placing cookies on the Services that will track certain performance measures, such as Web traffic, click-throughs, etc., in order to assist us and our service providers in better understanding and serving the interests of our users.

Email Communications

With whom we share your information
We will not disclose your personal information to third parties, except to the extent necessary to provide you with a requested service, or under circumstances required by law. We will disclose your personal information when we believe in good faith that any applicable law, regulation, or legal process requires it, or where we believe disclosure is necessary to protect or enforce our rights or the rights of another member. We also disclose aggregated member statistics in order to describe our services and audience to prospective partners, advertisers, and other third parties. However aggregate data is not traceable to you specifically.

How Long We Keep Your Information for
We may retain certain information associated with your account in our archives, including for analytical purposes as well as for recordkeeping integrity. The periods for which we retain your information depend on the purpose for which we collected it and we use it.
We will not retain your personal information for longer than is necessary for our business purposes or for legal requirements. We may retain some information for a period of time after you have closed your account with us, for instance if this is necessary to meet our legal obligations or to exercise, defend or establish legal rights.

Your rights and choices with respect to the collection and use of your information
You can choose not to provide us with your personal information, although it may be needed to take advantage of certain features offered through our services.

You have the right to ask us what personal information we hold about you by contacting us at the address below (see “Contact Us“), and we may charge a small fee for providing you with this information.

We endeavor to ensure that your personal information is relevant to its intended use, accurate, and complete. You can also review, add or update the information you have provided to us by visiting your subscriptions page on our Website.

How we protect your information
We store personal information in a combination of computer storage facilities, paper-based files and other records. While no website can guarantee security, we have implemented and maintain appropriate physical, administrative, technical, and organisational measures to protect the personal information you provide us against unauthorized or unlawful access, interference, modification, use or disclosure, and against accidental loss, damage, alteration or destruction. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your personal information between your system and ours, and between our system and those of the parties with whom we share sensitive information, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

Children’s privacy
AllergyHero and ANA are a general audience site and does not offer services directed to children. Should an individual whom we know to be a child under age 13 send personal information to us, we will delete or destroy such information as soon as reasonably possible.

External links
Our Website may include links to third party websites. If you access other websites from the links provided on our Website, the operators of those websites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from our Privacy Policy. We recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

Changes to this Privacy Policy
We may change or modify this Privacy Policy in the future. We will note the date that revisions were last made to this Privacy Policy at the bottom of this page, and any revisions will take effect upon posting.

How you can contact us
If you have questions about, or if you wish to make a complaint about our collection, use or disclosure of your personal information under, this Privacy Policy, please contact us at:

Kerry Zarb
Privacy Officer